Description The Governance Officer leads multiple activities related to the execution of organization-wide efforts that combine the management and support of methodologies, best practices and governance. This key role supports overall optimization and process improvements for delivery, standards and risk management. This position directly reports to the Head of Governance and Standards. Primary Responsibilities Include: • Supports the policies, regulations, functions, processes, procedures, management and control of projects and programs. • Assists with the creation of project delivery best practices and processes. • Ensures governance processes are flexible to accommodate large programs and agile methodologies. • Set standards for project delivery, in conjunction with Strategic Portfolio Management, ensuring the projects and initiatives in the plan are delivered to the agreed standards and quality. • Identifies and develops the practices, procedures, policies, work products, templates and tools deemed necessary for enhanced project management techniques. • Incorporates effective change and risk management controls that are practical and effective. • Lead and collaborate, cross-organization, to define the approach, tools, processes, structure and governance aligned to strategic business goals and priorities. • Provides support in training and the tools for success. • Project Management skills development, performance assessments and improvement plans. • Process improvement, estimation, financial management. • Supports the consistent approach to managing projects including methodology, process integration/simplification and capitalization management. • Assess the current state of tools & processes within the organization by examining existing strategies, processes, procedures, systems and assets; learning about what has and has not worked to-date; and surfacing perceptions, misconceptions, and potential challenges. • Project consulting by providing troubleshooting and recovery strategies. • Develop, track and report on Key Performance Indicators and projects milestone status. • Focus on new colleague and strategic partners on-boarding and compliance. • Support the creation of project management best practices, tools, and ways to drive efficiency in order to reduce costs and add value. • Supports the adherence to Citizens Bank quality procedures to insure compliance with regulatory and established Enterprise controls. • Clearly communicates project management processes to all stakeholders and routinely socializes and updates a prioritized list of improvements and initiatives. • Demonstrated capacity for strategic thinking, project planning and project management. Customer focused in all interactions, with demonstrated ability to understand customer requirements and incorporate into business decisions.
Qualifications • Minimum of 7-10 years project and/or program management experience. • Minimum 5 years in a PMO role. • Successful delivery of both Agile and Waterfall projects. • Change Management and Adult Learning Principles exposure. • Proven success managing end-to-end delivery to time, cost and quality. • In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process. • Excellent decision making skills -- ability to negotiate and balance decisions and priorities across needs of several functional departments. • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint and Word. • Competent use of Portfolio Management tools and others tools such as JIRA (or comparable Agile tool). Preferred Skills/Experience: • Well rounded knowledge of banking products and terminology. • CSM and/or PMP a plus • #LI-KH-1 •
Educational, Certifications and/or Other Professional Credentials: Bachelor's Degree highly preferred.
Hours & Work Schedule Hours per Week: 40 Hours Work Schedule: Monday through Friday
Location Cranston, Rhode Island; Dedham, Massachusetts
Why Work with Us At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.